**Chicago Walgreens Turns Shopping into Unrecognizable Experience: Is it an Attempt to Combat Theft?**
A Walgreens store in Chicago has undergone a dramatic transformation, hiding most inventory away from self-directed shopping in an attempt to “enhance the experiences of our customers and team members.” However, many believe this revamp is actually a measure to fight a rapidly growing theft problem in the Windy City.
The store, located on East Roosevelt Road, shocked patrons when it reopened after Memorial Day renovations. The once-familiar aisles of towering shelves have been replaced with two low-rising shelves, containing only “essential” items. Customers can now order “non-essential” products from kiosks, which are then retrieved from an anti-theft protected area.
However, the “essential” and “non-essential” labels have raised eyebrows, as items like deodorant are deemed “non-essential,” while junk food remains easily accessible. Walgreens claims this new concept will ease the shopping experience, focusing on digital shopping for convenience. Store signs entice customers to “let us do the shopping” and to “relax while we shop for you.”
Despite this marketing message, some reports link the overhaul to theft prevention. The least expensive items, which are not typically shoplifted, have been labeled “essential.” Sources also describe the shopping experience as unsettling, with employees closely monitoring shoppers and self-checkout machines causing confusion.
An email allegedly from Walgreens to a local resident claims the redesign will “increase customer service, mitigate theft and increase safety” — yet, this email has been denied by a company spokesperson. Regardless of Walgreens’ intent, theft remains a pressing issue in Chicago, with a 19% rise in 2021. Solutions are needed urgently to combat the city’s growing crime rates.
**Are Chicago-based stores fighting a losing battle against theft, or can innovative store concepts reduce crime and improve the customer experience?
